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Applicant´s details

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Select opposing parties

Details of opposing party

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Information on the dispute

Application date

18-05-2013

Description*

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Information on privacy

Privacy information relating to the RisolviOnline service offered by the Milan National and international mediation chamber

With regard to your application to make use of the services offered by the mediation chamber, we need to provide you with the following information pursuant to Art. 13 del Legislative Decree No 196 of 30 June 2003 - personal data protection Act (hereafter referred to as "Act" for brevity) in order to process your personal details.

Article 1 - Collection
1.1 Your personal data will be collected by the Owner only for the purposes set out in Art 2 at the time of completing the online application form and later during the executive stage of the required service when you specifically notify us of updates to your details. 
1.2 - If you are the defendant named by the plaintiff in the application for the service, your data will be collected by a third party. In these events, this information, pursuant to Art 13 (4) of the Act will be communicated to the interested party at the time of data registration or before the data are communicated.

Article 2 - Purpose
2.1 - The purpose of collecting and processing your personal data is to allow the Owner to implement the requested service. Your data will therefore be used to fulfil obligations imposed by the law or otherwise connected with the management of the above services, including administrative and accounting aspects.
2.2 - During implementation of the service and at a later stage, your data (contact details and e-mail address) may be processed in order to carry out activities connected with and consequent upon the promotion of initiatives offered by the mediation chamber, for example: the sending of communications and/or information material on the internal and external activities of the Owner and also services provided and initiatives undertaken (conventions, boards of study, research, training courses on alternative dispute settlement methods, sometimes in conjunction with other Italian or foreign mediation institutions or with economic, business or professional associations or with other public and private national and international bodies interested in the circulation of the above procedures).
2.3 - Your data may also be processed in anonymous form for reports and statistical analyses of the services delivered.

Article 3 - Type of data
3.1 - The personal data subject to processing will be of a common nature. In particular, data relating to the subject of the dispute will be processed. 
3.2 - Only data strictly necessary for pursuing the purposes identified in Art 2 above may be processed.

Article 4 - Nature of conferment and consequence of refusal
4.1 - The processing of your data, conferred upon your own free will, is necessary to perform the selected service and to fulfil civil, fiscal and tax obligations intrinsic to the management of the relationship. Full or partial failure to confer the information will mean that it is impossible to enter into/pursue the relationship with the Owner.  
4.2 - Conferment of your personal data, including your e-mail, for the pursuit of the purposes set out in point 2.2 is optional. With specific reference to the processing of your identification data and, in particular, your e-mail address, for the pursuit of these purposes, we would be grateful if you could inform us if you are not interested by sending an e-mail to the following address: privacycam@mi.camcom.it 
Please note that in the future you may at any time request termination of the processing of your personal data for these purposes by sending an e-mail to the following address: privacycam@mi.camcom.it
Full or partial failure to confer the data or failure to give consent will make it impossible to receive the above information material.

Article 5 - Processing method
5.1 - Data Processing concerning the operations described in Art 4 (1) (a) of the Act will be carried out in accordance with the provisions of Art 11 of the Act and will be carried out both manually and with the aid of computer and ICT equipment. The data will be stored in paper files and in electronic files to permit the identification and selection of aggregate data.
5.2 - The data will be processed directly only by the organization of the Owner, as specified in Art. 7 below with the aid of entities specifically appointed as Managers pursuant to Art. 29 of the Act or commissioned pursuant to Art 30 of the Act or through the mediation of third parties appointed as Managers for this purpose in accordance with the provisions of Art 29 of the Act. All appointed entities will perform only processing operations on behalf of the Owner within the limits, in the form and in accordance with the procedures specifically indicated in the respective appointment agreements.
5.3 - The data processing rules will be strictly related to the purposes indicated, using methods to ensure data security and confidentiality, through the adoption of security measures designed to prevent alteration, deletion, unauthorized access all processing that is not permitted or not compliant with the purposes of the collection, in accordance with the terms set out in Title V of the Act and the associated Technical Discipline (Annex).

Article 6 - Authentication credentials
6.1 - The owner shall allocate a pair of authentication credentials to each interested party with the aim of allowing access to the service.
6.2 - The authentication credential pair will be created automatically by computer software and will consist of a UserName and a password and will be communicated to the interested party via e-mail. It is the responsibility of the interested party to commission a chosen employee/collaborator to have access and entitlement to use the said credentials under its own control and responsibility on the basis of the terms  set out in this article.
6.3 - The authentication credential pair, particularly the password, shall be safeguarded and maintained confidential by the interested party (and by the person who will use it in their name) with the greatest diligence. The interested party shall immediately notify the Owner of any losses, thefts, misappropriations or unauthorized access is to the authentication credentials. When this communication is received, the Owner will block the authentication credentials and create new credentials.
6.4 - In particular, the interested party takes note that any operation that may be implemented through the use of the above authentication credentials, even if carried out by his/her own employee or collaborator, shall be legally attributable to himself/herself and therefore hereby states that he/she shall guarantee and hold harmless the Owner from any claims or requests that may be connected, even indirectly, to the above activity, irrespective of whether the authentication credentials were used legally. The interested party also states that it guarantees and holds the owner harmless from any damage claim or compensation that may be submitted against it by third parties following the use of the authentication credentials, irrespective of the legality of their use.
6.5 - The interested party is aware in all cases that the transmission of data via the Internet cannot achieve absolute levels of security. It is therefore his or her responsibility to check the accuracy of personal data concerning him or her and make any corrections directly, as far as possible.

Article 7 - Scope of data and communications circulation
7.1 - Your personal data that forms the subject of this information sheet, may be notified as an obligatory or necessary requirement for the correct implementation of the service and management of the relationship to:
-	Appointed mediators,
-	Members of the Professions appointed respectively by the parties,
-	Banking institutions for the management of cash collections and payments arising out of the performance of the duty.
7.2 - With regard to the purposes set out in this information sheet, if it is necessary to communicate the dated to entities other than the Owner for the performance of activities relating to the management of accounts, tax requirements in general or information systems, the Owner shall appoint such entities as processing managers.
7.3 - If the online mediation is carried out abroad or with regard to a party resident abroad, your data may be transferred abroad to the country where the proceedings are based or the country of residence of the other party. 
7.4 - Your contact details may be communicated to the company concerned with the mediation chamber mailing lists so that you may be sent information material pursuant to point 2.2.

Article 8 - Scope of access to the personal data of the interested party by the Owner´s privacy organisation
8.1 - Within the Owner´s business, the following parties may have access to your personal data in order to perform processing operations, limited to the functions/duties performed by each role and in accordance with their respective appointments: apart from the Secretary and the Deputy Secretary general, the Claim Manager pursuant to Art 7 of the Act and the "RisolviOnline" areas "Administration" and "Conventions".
8.2 - With specific reference to activities relating to the management of accounting and administrative aspects, specially appointed external managers may have access to personal data within the limits and in accordance with procedures indicated in their briefs.
8.3 - With reference to activities relating to the servicing and maintenance of electronic instruments, specially appointed external managers and the Web Farm may have access to personal data within the limits and in accordance with procedures indicated in their briefs.

Article 9 - Duration and update
9.1 - The processing will last as long as necessary to implement the service and will terminate when the service ends for any reason them.
9.2 - Without prejudice to the need for conservative filing, an exception is made for processing operations subsequent to the cessation of the relationship arising out of the need to
-	Fulfil current obligations of a civil, fiscal or tax nature, 
-	Manage any disputes arising out of the relationship and bought by or against the Owner,
-	Process data for statistical purposes in anonymous form.
9.3 - In accordance with the terms set out in Art. 11 (1) (c) of the Act, personal data will be updated following your notification under the terms of the provisions of Art 7, (3) (a)  of the Act.
9.4 - The sending of e-mail communications to the addresses notified before the pursuit of the purposes set out in point 2.2. may continue beyond the term stated in point 9.1. The interested party may in any case request the cessation of this processing by sending an e-mail to this effect to the following address: privacycam@mi.camcom.it

Article 10 - Rights of the interested party
10.1 - Art. 7 of the code grants the interested party the right to exercise specific rights, in particular:
a)	to obtain confirmation from the processing owner of the presence or absence of personal data concerning him or her, even if not yet recorded, and to communicate them in an intelligible manner;
b)	to find out the source of the data, the purpose, the methods and the rules applied in the processing carried out;
c)	to find out the identification details of the processing Managers and the categories of entities to which the data may be communicated or that may come into the knowledge of the data as Managers or Officers;
d)	to obtain the deletion, conversion to anonymous form or blocking of data processed in breach of the law and also the update, correction or, if in the interests of the interested party, the extension of the data;
e)	to oppose the processing of personal data concerning him or her fully or in part provided this is pertinent to the purpose of collection;
f)	to oppose processing planned for the purposes of sales information or the sending of advertising material fully or in part.

If, following a request pursuant to Art 7 of the Act, the presence of data concerning the interested party is not confirmed, the latter may be asked to make a contribution to expenses that will not in any case exceed EUR 10.00.

Requests shall be directed to the request manager pursuant to Art 7, at the Camera Arbitrale Nazionale e Internazionale di Milano [National and International Mediation Chamber of Milan], Via Meravigli 9/B  Milan (20123), or to the following fax number: +(39) 02 8515 4384, or to the following e-mail address: privacycam@mi.camcom.it.

Article 11 - Owner and Managers
11.1 - Processing owner of personal data collected is the Camera Arbitrale Nazionale e Internazionale di Milano, with registered office in Milan (20123), in Via Meravigli 9/B, represented by its Chairman.-
11.2 - The Privacy manager pursuant to procedures pursuant to Art. 7 is: Ms Roberta Regazzoni. 
11.3 - An updated list of processing managers is available on request from the Owner´s offices. 
11.4 - Processing operations will take place at the Owner´s operating headquarters and at the offices of third party entities specifically appointed Managers pursuant to Art. 29 of the Act, within the limits, by the methods and in accordance with the forms of their respective appointments.

* I agree

Regulation

1. SCOPE OF APPLICATION
The online mediation service of the Chamber of Arbitration of Milan settles commercial disputes involving consumers and/or companies, with special reference to those originating from the Internet and from e-commerce. No limits exist either regarding the nationality of the parties involved nor the economic value of the same. 

2. THE ADMINISTRATION OFFICE
The RisolviOnline service is managed by the Administration Office.
The personnel of the Administration Office shall be, and appear to be, impartial in the management of the cases and towards all the parties involved. They shall not enter into the details of the dispute nor shall they give legal advice nor engage in conciliation activities.

3. THE ONLINE MEDIATOR
The online mediator is the person who helps the parties reach an agreement, communicating with them through the instruments placed at his/her disposal by RisolviOnline. 
The mediator does not decide who is right and who is wrong. He/she simply helps to parties to initiate a dialogue and to work together to reach an agreement. The Administration Office picks the online mediator out from a list drawn up on the basis of criteria of competence and professional requirements. The online mediator undertakes to respect the Rules of RisolviOnline and the Code of Conduct annexed to the same. 
The online mediator shall communicate to the Administration Office any facts, circumstances or relationships connected with the parties or with the object of the dispute that could affect his/her independence, neutrality and impartiality.

4. THE PROCEDURE 
The procedure is divided into the following phases: 

4.1 ACTIVATION 
To activate the procedure, the interested party fills in the form provided on the www.risolvionline.com site and transmits it via web.
The Administration Office then contacts the other party as rapidly as possible, inviting it to accept the procedure within 15 days of receipt of the e-mail. 
If the other party agrees to take part in the proceedings, the Administration office duly informs the proponent and chooses the online mediator. 
If, on the other hand, the other party does not agree to take part in the proceedings, the proceedings come to an end.
In the absence of notice from the proponent to the contrary, once 60 days have elapsed from the date in which the other party was contacted and failed to send notice of acceptance to the Administration Office, the procedure is filed.

4.2 CONDUCTION
The procedure may be conducted from the outset through one of the communication systems made available by the service or, should the mediator deem fitting and practical, through a combination of such tools.  The parties take part in the procedure in the first person. They may be assisted by consultants, lawyers or persons they trust. Should they decide to have themselves represented by a third party, they shall send a document to the Administration Office that attests to the mediation powers of the representative and his/her identity.
The parties are bound to abide by the instructions provided by the online mediator in relation to timescales and, in general, to the management of the procedure. 
The online mediator has the faculty to communicate individually and confidentially with each of the parties.
If the parties expressly request, the mediator can provide (non-binding) draft agreements. 

4.3 CONCLUSION
The procedure concludes in one of the following ways:
a. when the parties or the mediator or the Administration Office deem that grounds for proceeding do not exist;
b. when the parties reach an agreement.

In the event of an agreement, a document is drawn up which the parties sign and transmit to the Administration Office via fax or by post. 

5. CONFIDENTIALITY
The Chamber of Arbitration of Milan guarantees the confidentiality of the online mediation process. The Administration Office and the online mediator undertake not to disclose to third parties any knowledge acquired during the proceedings. 
The parties are bound not to disclose to third parties the circumstances of the online mediation attempt, nor the facts and the information acquired during the proceedings, and not to create and keep copies of the communications relative to the proceedings. The obligation to observe confidentiality only ceases if both parties involved in the dispute so agree and if they express this desire in writing.
Moreover, the parties undertake not to use, in the course of any contentious action launched in relation to the same dispute, anything they may have learned during the procedure and not to call the online mediator or RisolviOnline personnel to testify regarding facts and circumstances concerning the proceedings.

6. UNFORESEEN CIRCUMSTANCES
For all cases not expressly provided for by these Rules, the Administration Office shall proceed by assessing the particular case in hand in accordance with the Rules themselves.

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